If your course progress didn’t update however you have a screenshot showing the final course completion screen, your qualification can be manually updated by the Training Department.

Please email the following details to the appropriate support address:

  • You will need to provide the following details in your email:
  • Your name
  • SAP #
  • Date of birth
  • Course name
  • Date the course was completed
  • Screenshot as evidence of completion

Note: If you do not have screenshot evidence of course completion please do not contact the Training Department as they will be unable to issue you the qualification.

The email address your your training department can be found on the contacting support help page