To reset your password

Use the "Forgot your password?" link on the login page and enter the email address you use for the eLearning Portal.

The passsword reset email should arrive in a matter of seconds however some email servers will ask our server to put the email on-hold for 10 minutes and try again. This is an anti-spam procedure employed by some organisations, so please wait up to 15 minutes before trying again.

Don't forget to check your spam and junk folders as it's possible the email has ended up in there. If the email doesn't arrive in 15 minutes and you can't find it in your spam or junk folders, please try again (it's possible there was a typo when you entered your email address).

I received the email but the link didn't work?

Please note that for security the link we send you will only work for a short period of time.

If you receive an email and when you click the link you see a message:

Login unsuccessful
The link you followed has been used previously or superceded. Please use the "Forgot your password" link on the login page to send yourself a new link.

It is most likely that you have clicked an old link. As per the instructions, you will need to try again.

I've definitely followed the process, I received the email promptly, clicked the link and it still doesn't work

If all else fails, please contact support and describe in as much detail as possible, the issue you are facing and what you are seeing on the screen. In particular any error messages the platform might be displaying

See: How to contact support